Shipping & Delivery

Shipping & Delivery

Domestic Order: We provide free shipping within India. The shipping duration for all products 5-7 working days (excpet for prodcuts made to order ) in India from the day of order confirmation.

International Delivery Destination: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.

Shipping Destinations
In India, we serve to selected cities. Please check with us if we deliver to your location. If there is no courier service available in your area, we apologize for the inconvenience caused.

Shipping & Handling Charges:

Delivery Schedule

A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status.

Note : In case the out packing of the product is tampered with (except in case of International Orders) before the same reaches you, please do not accept the product.

Custom Clearance

All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: “Please do not accept if the package is received in Open/ Tampered condition”. You will find the package sealed with a label saying “Opened for Customs”.

NOTE : In case of International order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.

Track Order:
All registered customers shall have the option to track their orders by clicking on Track Order option

Time to Deliver:
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders
The product is delivered within 7-15 working days (except for products made to order) in India from the day of order confirmation, provided such delivery is not delayed by any government authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

NOTE : Recipient needs to produce Photo Identity proof for receiving the delivery such as Pan card, Driving License, Passport, Voter identification card, Aadhar card etc.

Transit Insurance

All goods will be fully insured by The House of Diamonds until they reach you, so your purchase is 100% safe.

Governing Law & Jurisdiction

This user agreement shall be construed in accordance with the applicable laws of India. The courts at Mumbai shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.

Modification of Terms and Conditions of Service

We reserve the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through e-mail at the address provided by you while registration on our website. You can access the latest version of the user agreement at any given time on www.thehouseofdiamonds.com. You should regularly view the user agreement on www.thehouseofdiamonds.com. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.